This one is our personal favorite. Fluid can run your entire business. It has access to every end of the software, from onboarding to importing reports, disputing, scheduling disputes, and billing, and it can even tell you about your day and what needs to happen next. Ask it "what should we dispute next?" and it answers from your actual client data. Every move it makes runs on Applied Metro 2™, our standardized dispute methodology.
Auto-Prepare
Fluid can prepare a full round end to end. Items selected, addresses resolved, letters drafted, queued for review.
Runs on Schedule
Enroll a client once and Fluid preps each new round on cadence, or the moment a fresh report lands.
Only what you approve
By default, you confirm everything. Nothing mails until you hit approve. Now, we have a yolo mode for when you trust fluid entirely and want to let it do absolutely everything for you.
Learns from Outcomes
Fluid records predicted against realized score gains and recalibrates for your business every round.
02 · DisputeFlowApplied Metro 2™
Build a full round in one step.
Fig. 2 · Round 6 in progress with Fluid open
DisputeFlow
DisputeFlow lets you run the entire dispute process as one step. Pick the items and it builds compliant letters with the right reasons, instructions, and creditor addresses, ready to mail. Underneath is Applied Metro 2™, our standardized methodology: 48 compliance checks on every account, the right law cited for every claim, and a clear plan for how each round escalates.
Applied Metro 2™
Every account gets checked against 48 compliance rules from the 2023 CRRG, the manual the bureaus themselves report by.
Prints and Mails
Letters print, ship USPS, and report delivery back into the timeline. You never touch an envelope.
All Three Bureaus
Equifax, Experian, and TransUnion, side by side every round.
Escalates on Round Two
If a bureau claims it verified something, the next letter demands proof of how. If they go silent, the next letter demands deletion. If an item sneaks back on, they get a formal reinsertion notice.
03 · Dispute InsightsDown to the account
Know exactly what moved the score.
Fig. 3 · The causality graph
Dispute Insights
Every account, every methodology, every round leaves a trace. DisputeWell links dispute reason to account to bureau to outcome to score change, and Fluid reads the chain back to you in plain English. Every round stays on the record, so you can go back months later and review exactly what was disputed, with the reasons, instructions, and strategy behind it.
Strategy Narratives
Fluid writes the round's reasoning in plain English, so you can read the why before you approve, and any time after.
Round Diffs
Every new report diffed against the last. Deleted, updated, verified, reinserted, per bureau.
Account History Ledger
Every dispute an account has ever seen, with responses and status changes in one place.
Per-Item Analysis
Every account gets analyzed against consumer protection law and scored for how disputable it really is.
04 · The CRMThe workhorse layer
Everything in one place.
Fig. 4 · The command center
The CRM
The CRM sees every client, lead, task, and conversation. It can always see the round each client is on, so the dashboard shows every score and every dollar without you asking.
Leads to Clients
Capture leads from public intake and convert them in one click. Bulk actions for everything else.
Messages and SMS
One inbox for every client conversation, internal and SMS, with unread counts.
Drip Campaigns
Write a sequence once and it sends from your own domain, on schedule.
Attributes Outcomes
See which disputes actually moved the score, down to the item.
05 · Client billingGet paid
Billing runs itself.
Fig. 5 · Invoices and subscriptions
Client billing
Connect Authorize.net, NMI, or Square and billing takes care of itself. Cards are stored by token, plans recur weekly or monthly, and clients pay right inside the portal.
Recurring Plans
Set a plan per client and it charges on schedule, retrying failures automatically.
Bulk Charge
Charge every outstanding invoice in one action.
Portal Payments
Clients add cards and pay invoices themselves. Tokenized, never stored raw.
Guardrails
You decide who can charge and how much. By default, agents can't.
06 · ComplianceTable stakes
Compliance you can point to.
Fig. 6 · The 50-state dashboard
Compliance
DisputeWell tracks what a regulated business has to prove. Evidence and contract term limits for all 50 states, CROA agreements that compute their own cancellation deadlines, and an audit trail behind every sensitive action.
50-State Tracking
Evidence readiness and contract term limits, state by state.
CROA Built In
Required agreements and disclosures, with the cancellation deadline computed and stamped in.
Audit Trail
Every sensitive action is logged with who, what, when, and before-and-after.
Five Roles
Owner, manager, agent, outsourcer, client. Each sees exactly what you allow.
07 · MigrationBring everything
Switch without starting over.
Fig. 7 · A DisputeFox migration, live
Migration
Point DisputeWell at your DisputeFox account and it migrates your clients while you watch. Or drop a CSV. Try it out from Contacts, then Import.
DisputeFox Migration
Enter your instance URL and credentials. Clients, reports, and history come over with live progress.
CSV Wizard
Up to 5,000 rows with column mapping, duplicate policy, and a full error report.
Monitoring Providers
SmartCredit and Credit Karma out of the box. More on request.
Resumes on OTP
Report pulls pause for one-time codes and pick up right where they left off.
08 · White-labelYour brand, not ours
Your name on everything.
Fig. 8 · The brand studio
White-label
Your logo, your colors, your domain. Clients only ever see your brand, in the dashboard, the portal, and onboarding. Other companies charge thousands for this. It's included.
Client Portal
Clients sign in at your domain, watch their scores climb, and pay their invoices.
Onboarding Builder
Design the steps, fields, agreements, e-sign, and payments yourself.
Custom Domains
portal.yourbrand.com, provisioned automatically. A DNS wizard verifies it in minutes.
Login Page Designer
Design the front door. Preview it live on a phone and a desktop, then publish.
09 · The IndexCue the music
Moving on…
Fig. 9 · All 90 capabilities, in one take
There are so many features, we're running out of room on the page…